Welcome to Aleyya Online Shop

Return & Exchange Policy

Return and Exchange Policy

1. Effective from February 2023, you may exchange and return your order within 7 working days            from the date you received your order.

2. Our return policy is only applicable for defective and damage items that caused by our side.

3. For returns, we only except exchanges. No refund is allowed.

4. To be eligible for a return and exchange, your item must be unwornunmarkedunaltered,            unwashed and in a good clean condition with ALL tags still attached. Items that are damaged,        marked or altered will not be accepted.

5. Exchanges are only available for size and/or colour of the same style, subject to availability          once your parcel reached our warehouse. 

6. Sale items and purchases made with discount code are NOT eligible for a full refund.

7. Voucher codes cannot be re-issued and are non-refundable. 

8. Kindly allow 2-3 working days for us to process all return and exchanges once the parcel has          reaches our warehouse.